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Need Help? Have Questions? 

Contact PBS North Carolina

We’re here to help! Whether you have a question about your membership, need assistance with streaming, or wish to share your thoughts, we’re here to help connect you with the right team.

📞 Please note: We are currently experiencing higher-than-usual call volume. For the most efficient service, we encourage you to review the options below—or email us anytime at viewer@pbsnc.org.

How to Reach Us

We’re happy to assist you. To help you find answers as quickly as possible, we encourage you to review our most common help & troubleshooting topics below before reaching out directly.

For technical support with the PBS app & PBS NC Passport, please visit help.pbs.org or call 855-222-6135, Monday-Friday, 10 AM-8 PM. 

To update your sustaining membership credit card information, please call us at 855-374-8913 or update online at pbsnc.org/update.

To make a donation to PBS North Carolina, please call us at 855-374-8913 or donate online at pbsnc.org/donate.

For media inquiries, please email press@pbsnc.org.

For all other inquiries, please email viewer@pbsnc.org or call us at 888-292-7070, Monday-Friday, 9 AM-5 PM.

Address

PBS North Carolina
10 UNC-TV Drive, PO Box 14900
Research Triangle Park, NC 27709-4900

Learn more about why we need you to update your credit card information. >

Common Help & Troubleshooting Topics

For technical support questions with using the PBS app & PBS NC Passport, please visit help.pbs.org or call 855-222-6135, Monday-Friday, 10 AM-8 PM. 

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Directions to PBS North Carolina

From I-40 East (Chapel Hill/Greensboro/Charlotte):

  • Take Exit 279B (Durham Freeway/Highway 147 North).
  • Take the second exit, Exit 7 (Alexander Drive).
  • Turn left at the traffic light at the top of the exit ramp.
  • Cross over the bridge and take the second right (at the third light, approximately .5 mile).
  • At this point, you should see signs for PBS North Carolina (formerly UNC-TV).

 

NOTE: From I-40 East, please do not take Exit 279A/Alexander Drive/Durham Freeway South as this will put you on the opposite end of Alexander Drive from PBS North Carolina and increase your travel time.

From I-40 West (Raleigh/RDU Airport):

  • Take Exit 279B (Durham Freeway/Highway 147 North).
  • Take the second exit, Exit 7 (Alexander Drive).
  • Turn left at the traffic light at the top of the exit ramp.
  • Cross over the bridge and take the second right (at the third light, approximately .5 mile).
  • At this point, you should see signs for PBS North Carolina (formerly UNC-TV).

 

Use Google Maps to navigate to 10 UNC-TV Drive, Research Triangle, NC 27709.